Frequently
Asked Questions (FAQ)

Is Panama safe?

Yes, Panama is generally considered one of the safest countries to visit in Central America. Like any travel destination, it’s important to stay aware of your surroundings and take normal precautions, especially in busy urban areas or at night — but overall, most travelers experience no issues at all.

 

Panama benefits from:

• A stable government and strong infrastructure

• A well-developed tourism industry

• Low rates of violent crime in tourist areas

• Friendly locals and a welcoming culture

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At The Panama Tours Company, your safety is always a priority.

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If you have specific concerns or questions about a particular area or type of tour, feel free to reach out — we’re happy to help!

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What is the best time to visit Panama?

The best time to visit Panama is during the dry season, from mid-December to April, when you’ll enjoy plenty of sunshine and ideal weather for exploring the Panama Canal, beaches, rainforests, and vibrant city life.

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That said, the green season (May to November) also has its charm — with lush scenery, fewer crowds, and great value. It’s perfect if you’re looking for a more relaxed and nature-filled experience.

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Panama is amazing year-round, and we’d love to help you plan the perfect trip whenever you decide to come!

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What currency is used in Panama?

Our Panamanian balboa (PAB) is equal in value to the US dollar (USD). Since its introduction in 1904, the balboa has been pegged to the US dollar at a one-to-one exchange rate. Both currencies are used interchangeably in Panama, with the balboa existing in coin form while the US dollar is used for paper currency. This means that in Panama, prices are typically quoted in dollars, and US dollar bills are commonly used for transactions.

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Do you offer tours for people considering relocating or retiring to Panama?

Absolutely! We offer specialized Relocation and Orientation Tours designed to help individuals and families explore Panama's lifestyle, neighborhoods, and essential services before making a move. Check out our available options here.

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Is it easy to get a local SIM card in Panama during my visit?

Yes, getting a local SIM card in Panama is easy and affordable! The two most common providers are Más Móvil and Tigo. You can purchase a SIM card from these providers at most convenience stores throughout Panama, and recharging it only takes a couple of dollars. Recharges can also be done online or through the provider’s app, making it convenient to stay connected throughout your trip.

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Do your Panama tours include hotel pickup and drop-off?

Yes, most of our tours include convenient hotel pickup and drop-off within Panama City or nearby areas. We coordinate the exact pickup details with you before the tour to ensure a smooth and hassle-free experience.

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Can you accommodate solo travelers or groups of different sizes?

Absolutely! We offer tours tailored to solo travelers, couples, families, and larger groups. Whether you want a private tour or small group experience, we customize to fit your party size and preferences.

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Do you offer private tours?

Yes, we specialize in private vehicle tours for individuals and small groups, offering unparalleled flexibility and a personalized experience. You can request a quote here.

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What languages do your guides speak?

Our guides are fluent in English and Spanish, and many also speak French, ensuring clear communication throughout your tour.

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How do you handle flight delays or changes in the tour schedule?

We understand that travel plans can change. We monitor flight schedules whenever possible and maintain flexibility to adjust tour timing accordingly. If your flight is delayed, we’ll coordinate to ensure you can still enjoy your tour without stress.

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Can you help with information about the Panama Pensionado Visa or digital nomad visas?

While we don't handle visa applications directly, we provide valuable information and resources on our website about the Pensionado Visa and other options for long-term stays in Panama for retirees and remote workers. Our relocation tours can also connect you with relevant experts. 

• Link to Pensionado Visa Page

• Link to Remote Worker Page

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What should I bring on a tour?

We generally recommend comfortable walking shoes, light clothing, sunscreen, a hat, sunglasses, a reusable water bottle, and a camera. Your specific tour details will provide any unique recommendations.

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Are your tours accessible for people with mobility challenges?

Yes, we strive to make our tours accessible to all guests. Please inform us in advance if you have any mobility requirements, and we will do our best to accommodate you with suitable transportation and tailored activities.

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Can I visit the Panama Canal on a cruise stop?

Absolutely! We have a Shore Excursion for Cruise Passengers just for you! If you need an alternate schedule or want to modify the itinerary please contact us to see if we can arrange a personalized custom tour for you by writing us at info@panamatourscompany.com and we will get back to you as soon as possible. You can also reach us via WhatsApp at +507 6463 5342.

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What’s included in a Panama day tour?

While we offer many tour options we recommend our Panama Stopover: Canal & Old City which includes the two main attractions (Canal visitors center and Casco Antiguo) that most visitors usually want to see.​

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Are your tours family-friendly/suitable for children?

Yes, most of our private tours can be customized to be family-friendly and enjoyable for all ages. Please let us know the ages of your children when booking so we can tailor the experience.

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Do you offer tours to other attractions or locations?

Yes. Please contact us to see if we can arrange a personalized custom tour for you by writing us at info@panamatourscompany.com and we will get back to you as soon as possible.

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What if I want a tour on dates that don´t show as available?

Please contact us to see if we can arrange a personalized custom tour for you by writing us at info@panamatourscompany.com and we will get back to you as soon as possible.

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Do your tours include meals or drinks?

Unless specifically stated in the tour description, meals and drinks are not included. However, your guide can recommend excellent local restaurants and eateries based on your preferences.

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How do I meet my guide/where is the pickup location?

For private tours, we offer convenient pickup directly from your hotel or a designated meeting point in Panama City. Specific instructions will be provided upon booking confirmation.

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What's the typical group size for your tours?

We specialize in private vehicle tours, meaning it's just you and your travel companions (individuals or small groups) with your dedicated guide, offering a truly personalized experience.

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What forms of payment do you accept for tour bookings?

We accept multiple payment methods including credit/debit cards, PayPal, Yappy and bank transfers. Details will be provided during booking, and we ensure secure payment processing for your peace of mind.

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Are tips expected or recommended for guides and drivers?

Tipping is appreciated but never mandatory. If you enjoyed your tour and want to show appreciation to your guide or driver, a tip is a kind gesture that is usually well received.

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What if I have to cancel a tour or need a refund?

Please see our terms and conditions for information on our cancellation and refund policies.

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Are your tours available on 3rd party platforms?

Yes we offer many of our tours on 3rd party platforms such as:

• Viator

• TripAdvisor

• Get Your Guide

• Tours By Locals

• Tour HQ

• Show Around

• TripsPoint

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Can you help me with hotels and accommodations?

We´d be glad to help you as needed and customers booking tours with us can save up to 30% on rooms as we have great relationships with local hotels.​

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Can you help with visa or travel permit information for Panama?

Yes, we provide general information about visa requirements and travel permits for visiting Panama. For detailed or specific cases, we recommend consulting the nearest Panamanian consulate or official government sources, but we’re happy to share helpful guidance to make your travel smoother.

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Can I customize a tour itinerary?

Absolutely! We encourage customization to match your interests. Contact us with your ideas, and we'll work with you to create your perfect personalized itinerary.

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Do you sell products or merchandise?

Absolutely! Please check out our Marketplace to see what's available.

 

If I also need help with business during my visit who can help me?

Please contact our partners at TEMTE Consulting by writing them at info@temteconsulting.com for assistance.